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Email Writing Questions | Business Email Writing | All You Need To Know

Business email writing questions and answers
Business Email Writing | How to write a professional email | email writing questions and answers

Sample email writing questions with answers

B2 Business Vantage Writing Test Part 1

In Part 1 of the B2 Business Vantage writing test, you have to produce a communication of 40 – 50 words from one person to another in the form of:
  • A memo
  • An email
  • A short note

The instructions provide a context and tell you who the communication is for as well as listing the information which must be included in your answer.

Email Writing Questions

The topics are all business related matters such as:
  • Office procedures
  • Purchasing
  • A meeting, conference or exhibition
  • Travel arrangements
  • Training
  • Introducing new systems, for example, IT
  • Contracts and deals

You are usually asked to do three or four things. These may be:
  • Giving or confirming information
  • Requesting permission
  • Explaining what has happened or will happen
  • Apologizing
  • Making suggestions
  • Issuing or accepting / declining an invitation
  • Expressing thanks
  • Offering or asking for help
  • Proposing or accepting a deal

Email Writing Questions with Answers

Cambridge Business English Certificate Writing Tasks
Your office printer has broken down and you decide to replace it.
Write an email to the Head of Purchasing:
  • Describing the reason for not repairing the old printer
  • Explaining what you need from a new one (colour printing, paper size, etc.)
  • Suggesting where to buy a new one
Write 40 – 50 words.


Sample Email Answer

To: Head of Purchasing
CC:
Subject: Replacing office printer

It will cost more to repair our old printer than to buy a new one. Also, we need one which will produce better colour quality. I know that Printmart are offering discounts at the moment, so they might be able to offer us a good deal.

Regards,
John

Elements of a good answer for this email writing task:
  • Addresses the task and ALL points in the question
  • Is well organised, with a clear introduction, body and conclusion
  • Uses a range of vocabulary appropriate to the task
  • Uses correct grammar, spelling and punctuation



Email Writing Questions Examples

You have been asked to advise a client who is interested in setting up a business in your country.
Write a message to the client outlining some key considerations. Include some general information about:
  • the business environment
  • the type of business that would be suitable
  • any other relevant information


Sample email answer
Subject: Key Insights: Setting Up Business in [Country Name]
Dear [Client],
Regarding your interest in establishing a business here:
Our business environment is competitive but supportive, with a growing tech sector and strong consumer market. Service-based or innovative tech startups often thrive.
Key considerations:
  • Robust regulatory framework
  • Skilled workforce available
  • High living costs in major cities
  • Government incentives for certain industries
I'd be happy to discuss further details.
Best regards,
[Your Name]
You are a project manager for a construction company.
Your team is about to begin work on a new building, but you have just found out that the site is contaminated with asbestos. Write an email to your boss, explaining the situation:
  • Recommending what course of action to take
  • Outlining the potential risks and consequences
  • Including any other relevant information


Subject: Urgent: Asbestos Contamination at New Building Site
Dear [Boss's Name],
I'm writing to inform you of a critical issue at our new construction site. We've discovered asbestos contamination, which requires immediate attention.
Recommended action:
  • Halt all work immediately
  • Engage certified asbestos removal specialists
  • Conduct thorough site assessment
Potential risks:
  • Health hazards for workers
  • Legal liabilities
  • Project delays and cost overruns
I suggest we schedule an emergency meeting to discuss next steps and client communication.
Regards,
[Your Name]

Your company is considering outsourcing its customer service call center to another country.
Write a memo to your boss, outlining the pros and cons of this decision:
  • Include data and statistics to support your argument
  • Consider the potential impact on customers, employees, and the company's bottom line
  • Make a recommendation about what you think the company should do


To: [Boss's Name]
From: [Your Name]
Subject: Call Center Outsourcing: Analysis and Recommendation
Dear [Boss's Name],
I've reviewed the proposal to outsource our customer service call center. Here's a summary:
Pros:
  • 40% cost reduction
  • 24/7 service availability
  • Multilingual staff options
Cons:
  • Potential 10% drop in customer satisfaction
  • Loss of 50 local jobs
  • Cultural and language barriers (20% of customers report issues)
Impact:
  • Customers may face communication challenges
  • Employee morale likely to decrease
  • $1.5M annual savings, but 2% higher customer churn risk
Recommendation:
Implement a hybrid model: Keep core team local, outsource overflow and night shifts. This balances savings and service quality.
Let's discuss further at your convenience.
Regards,
[Your Name]

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