BEC Wizard

Business Vocabulary Customer Loyalty In the text below, select the best word to fill each gap. As every manager knows, 'the customer comes (1)_____ ' and 'the customer is always right’. Despite these phrases being repeated so often, it is remarkable how many organisations (2)_____ essential training in customer care. All too frequently when (3)_____ front-office staff, customers are met with rudeness, lack of interest or (4)_____ of stress, and these all give a negative (5)______ of the organisation itself. Many customers have come to (6)_____ treatment of this kind, and as a (7)_____ behave aggressively or irritably themselves. These customers very often are the ‘awkward customers' whom even well-trained customer service staff find hard to (8)______. Many experts believe that not (9)_____ in an organisation has the right personality for a customer-service position and that this should be taken into (10)______ when recruiting front-line staff. Even wi...

BEC Exam - BEC Questions The BEC exam is a difficult test that can be confusing to study for. However, if you can answer the BEC exam questions correctly, then it will help with your job prospects and career in general. This blog post has some examples of BEC exam questions that have been answered by an expert BEC teacher. They include suggestions on how to respond to these BEC exam questions as well as tactics and tips on what you should do when answering them. We hope this blog post helps you succeed in your BEC exams! What are some examples of BEC exam questions? This is a difficult question to answer because there's no consistent set of skills that you need to know to take the BEC exam, so it all depends on which topics are tested. However, here are some common areas that come up again and again on past exams: -Professional Etiquette A typical scenario-based question testing an understanding of professional etiquette might be "You overheard your colleague d...

BEC Exam BEC Preliminary Writing Part Two Question Read part of a letter below from Andrew Tellis inviting you to a business reception at which your company will receive an award. Cambridge Business English Certificate Writing Task Write a letter to Mr Tellis: Thanking him for the award Suggesting a topic for the talk Saying what equipment you will need Asking whether some members of staff can also attend Write 60-80 words on your Answer Sheet. Do not include any postal addresses. BEC Preliminary Writing Task Part Two Sample Answer Dear Mr Tellis I would like to thank you on behalf of everyone at Acme Technology for this award. I will be happy to attend the ceremony. Would it be possible for some of our staff to also attend? Regarding a short talk, I would be happy to oblige and suggest the theme of creative entrepreneurs, the foundation concept of our business. If you could provide a projector suitable for connection to a laptop for...