BEC Wizard

Business Vocabulary Customer Loyalty In the text below, select the best word to fill each gap. As every manager knows, 'the customer comes (1)_____ ' and 'the customer is always right’. Despite these phrases being repeated so often, it is remarkable how many organisations (2)_____ essential training in customer care. All too frequently when (3)_____ front-office staff, customers are met with rudeness, lack of interest or (4)_____ of stress, and these all give a negative (5)______ of the organisation itself. Many customers have come to (6)_____ treatment of this kind, and as a (7)_____ behave aggressively or irritably themselves. These customers very often are the ‘awkward customers' whom even well-trained customer service staff find hard to (8)______. Many experts believe that not (9)_____ in an organisation has the right personality for a customer-service position and that this should be taken into (10)______ when recruiting front-line staff. Even wi

BEC Exam | BEC Questions | BEC Preliminary Writing Part 1 | BEC preliminary writing samples | How to write an email to a senior manager BEC Writing Examples Example 1 Example 2 Example 3 BEC Preliminary Writing Samples | Questions With Answers If you're planning to take the BEC Preliminary writing test, you'll want to be prepared for the types of questions that will be asked. Here are a few examples of BEC Preliminary writing test sample questions with answers so that you can get a better idea of what to expect on test day. Good luck! BEC Preliminary email writing samples | Example 1 BEC Writing Examples | Cambridge Business English Certificate You have to cancel a meeting with James Lewis, a senior manager in your company, at very short notice. Write an email to Mr lewis: - Apologising for the cancellation - Explaining why this is necessary - Suggesting a date when you are free Write 30-40 words on your Answer Sheet.

BEC Exam Part 2 Sample Answers Cambridge Business English Certificate Speaking Test Topic A: Quality control The importance to a company of monitoring the quality of its goods and services Topic B: Information management How to ensure that information is managed effectively within a company Topic C: Financial planning The factors involved in deciding on appropriate pricing strategies. Source: Cambridge BEC 4 BEC Exam Questions & Answers 1 Minute Talk Topic A: Quality Control The quality of goods and service delivered by a company is critical to its success. Consumers are much more aware now than ever before and better informed through social media and the internet about brands, products and services. A company delivering less than satisfactory services or products that disappoint will find that consumers are all too ready to comment on their negative experience across various social platforms. This can do irreparable damage to the brand reputation of a co

BEC Exam - BEC Speaking Test Sample Questions with Answers Do you want to pass the BEC Speaking test? Test your Business English vocabulary and improve it with these sample questions and answers. These are examples of common BEC speaking test questions. The best way to prepare for the exam is to take as many practice tests as possible, but this will give you an idea of what’s on the test. You can also use these examples when preparing for interviews or presentations at work. These are all real-world situations that people encounter daily in business, so they should be easy enough to understand even if you don’t know some of the words yet. BEC Higher Speaking Test Part 1 In this section of the BEC Higher speaking test, you will take turns with the other candidate(s) answering questions from the interlocutor. You will have to provide some personal information about yourself and you will also be expected to be able to express some of your personal opinions. BEC Highe

BEC Vantage Writing Sample Paper with Answers BEC Vantage Writing Test | Part 2 Your boss wants to relocate his factory to another town, and has sent you a memo telling you the information he needs. You have visited the town and have written notes on a copy of the town map. Then using all your handwritten notes and the boss's memo, write a report on your findings. Write 120 - 140 words . MEMO These are the main points to investigate: location (check out the Westside Industrial Estate) communications (road and rail) houseing (cost, availability) any government / EU grants available if you can try to find out wage costs How to write a business report | BEC Vantage Part 2 Sample Answer Location Westfield Industrial estate has two or three units vacant, but they are small. We might buy and develop the neighbouring field. The owner will discuss. Communications The motorway to the east has easy access. The railway runs through the town centre. The goods yard

BEC Exam - BEC Questions The BEC exam is a difficult test that can be confusing to study for. However, if you can answer the BEC exam questions correctly, then it will help with your job prospects and career in general. This blog post has some examples of BEC exam questions that have been answered by an expert BEC teacher. They include suggestions on how to respond to these BEC exam questions as well as tactics and tips on what you should do when answering them. We hope this blog post helps you succeed in your BEC exams! What are some examples of BEC exam questions? This is a difficult question to answer because there's no consistent set of skills that you need to know to take the BEC exam, so it all depends on which topics are tested. However, here are some common areas that come up again and again on past exams: -Professional Etiquette A typical scenario-based question testing an understanding of professional etiquette might be "You overheard your colleague d

BEC Exam BEC Preliminary Writing Part Two Question Read part of a letter below from Andrew Tellis inviting you to a business reception at which your company will receive an award. Cambridge Business English Certificate Writing Task Write a letter to Mr Tellis: Thanking him for the award Suggesting a topic for the talk Saying what equipment you will need Asking whether some members of staff can also attend Write 60-80 words on your Answer Sheet. Do not include any postal addresses. BEC Preliminary Writing Task Part Two Sample Answer Dear Mr Tellis I would like to thank you on behalf of everyone at Acme Technology for this award. I will be happy to attend the ceremony. Would it be possible for some of our staff to also attend? Regarding a short talk, I would be happy to oblige and suggest the theme of creative entrepreneurs, the foundation concept of our business. If you could provide a projector suitable for connection to a laptop for