BEC Wizard

Writing a Sales Report The chart and handwritten notes below illustrate the sales performance for a company over a period of 12 months. Complete the sales report by selecting the most appropriate word for each space indicated. Report on Sales: Benton Electronics Our sales from January to February stayed the same at €90,000. However, in March, (1) _____ to our advertising campaign, sales increased by €50,000 to reach a level of €140,000. This trend continued in April, with sales of €160,000. Unfortunately, between April and May, we had a price war with our competitors, and this (2) _____ in a fall in sales of €40,000. However, during May, our competitor, Zanec, went bankrupt, and this (3) _____ to an increase over the next two months of €50,000. At the end of duly, most of our customers went on holiday, and this (4) _____ a fall in sales of €90,000. However when they returned in September, sales recovered, reaching a level of €160,000. As a (5) _____...

Business Vocabulary Customer Loyalty In the text below, select the best word to fill each gap. As every manager knows, 'the customer comes (1)_____ ' and 'the customer is always right’. Despite these phrases being repeated so often, it is remarkable how many organisations (2)_____ essential training in customer care. All too frequently when (3)_____ front-office staff, customers are met with rudeness, lack of interest or (4)_____ of stress, and these all give a negative (5)______ of the organisation itself. Many customers have come to (6)_____ treatment of this kind, and as a (7)_____ behave aggressively or irritably themselves. These customers very often are the ‘awkward customers' whom even well-trained customer service staff find hard to (8)______. Many experts believe that not (9)_____ in an organisation has the right personality for a customer-service position and that this should be taken into (10)______ when recruiting front-line staff. Even wi...

BEC Exam BEC Preliminary Writing Part Two Question Read part of a letter below from Andrew Tellis inviting you to a business reception at which your company will receive an award. Cambridge Business English Certificate Writing Task Write a letter to Mr Tellis: Thanking him for the award Suggesting a topic for the talk Saying what equipment you will need Asking whether some members of staff can also attend Write 60-80 words on your Answer Sheet. Do not include any postal addresses. BEC Preliminary Writing Task Part Two Sample Answer Dear Mr Tellis I would like to thank you on behalf of everyone at Acme Technology for this award. I will be happy to attend the ceremony. Would it be possible for some of our staff to also attend? Regarding a short talk, I would be happy to oblige and suggest the theme of creative entrepreneurs, the foundation concept of our business. If you could provide a projector suitable for connection to a laptop for...